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Added by Bruno G almost 3 years ago
User Story
As a member of the project I want to record mails and phone calls of customers, partners, suppliers to inform other project members of ongoing discussions and new information beeing available.
Solution 1: Wiki
Up to now we use a special Wiki page to take records of communications. Drawback: Log chronology ist maintained by hand.
Solution 2: Meetings
Maybe one could use meetings in the past to take records of communications, but it seems not to be the right tool for that.
Solution 3: Forum
One could use a forum to take records. Drawback: Chronology is defined by the time of posting not the event itself.
Question
What is the best practice to take records in OpenProject?
Replies (1)
Addendum:
Solution 4: Tasks
One could create a task for each discussion topic. The records could be made in the task notes. Time could be booked directly to the task. Drawback: If I want to inform myself of what was going on in the last few days, it is not so easy to gather this information.