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Content

Manage Mails and Phone Calls

Added by Bruno G 11 months ago

User Story

As a member of the project I want to record mails and phone calls of customers, partners, suppliers to inform other project members of ongoing discussions and new information beeing available.

Solution 1: Wiki

Up to now we use a special Wiki page to take records of communications. Drawback: Log chronology ist maintained by hand.

Solution 2: Meetings

Maybe one could use meetings in the past to take records of communications, but it seems not to be the right tool for that.

Solution 3: Forum

One could use a forum to take records. Drawback: Chronology is defined by the time of posting not the event itself.

Question

What is the best practice to take records in OpenProject?


Replies (1)

RE: Manage Mails and Phone Calls - Added by Bruno G 11 months ago

Addendum:

Solution 4: Tasks

One could create a task for each discussion topic. The records could be made in the task notes. Time could be booked directly to the task. Drawback: If I want to inform myself of what was going on in the last few days, it is not so easy to gather this information.

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