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  4. Emails are not sent when work packages are updated

Emails are not sent when work packages are updated

Added by Joe Derone almost 11 years ago

Hi!

I am new to open office and have installed it here on a debian server - and it is working absolutely fine, with one exception. When anyone changes a work package and leaves the “Send notification email” checked, the notification email is never sent.

I have tried everything from marking all the events on which to send an email in the general configuration section as well as enabling email notifications on all my projects (and I am at least obeserver on all projects and packages) as well as leaving the “Exclude me on packages that I own” unchecked in my account settings.

Yet none of the users receive any email when any work package is changed (i.e. adding comments, changing completion etc etc.).

However, the email works on “Send Test Email” and on the initial email with the account setup information that can be sent to users.

I checked the production.log - the only times “Sent mail to xxxxx” appeared was in these circumstances. Yet no such entries on changes of work packages.

Please help?

Thank you,
Joe


Replies (2)

RE: Emails are not sent when work packages are updated - Added by Christian Ratz almost 11 years ago

Hi Joe,

the solution can be found here

Best
Ratzi

RE: Emails are not sent when work packages are updated - Added by Joe Derone almost 11 years ago

Thanks so much for answering. I guess I must have missed that on the install instructions!

I tried the solution but I couldn’t start delayed_job - it failed and gave me the error “/usr/lib/ruby/1.9.1/rubygems/custom_require.rb:36:in `require’: cannot load such file” - even though this file is there when I check the directory.

Finally I updated Ruby from 1.9 to 2.1.2 and now it seems to work - I was able to start delayed_job and emails are sent!

Many Thanks!!
Joe

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