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  2. General discussion

Can't access my OpenProject after installation

Added by Kirill Daybov almost 6 years ago

I'm new to the OpenProject pipeline and I ran into an issue.

I installed an Ubuntu 18.04 on a VirtualBox. Then I followed an installation guide. I can see that there's a process called openproject running after installation and configuration. How do I access the OpenProject now?

I tried to access OpenProject through the browser using my VirtualBox VM ip (which is definitely accessible, I tested with Putty and ping) and through different port, but nothing helped. What am I missing?


Replies (3)

RE: Can't access my OpenProject after installation - Added by Abc Xyz over 5 years ago

Dear Kirill,

I am new of OpenProject too but I suppose I am a bit ahead of you in the installation process. In my case everything works but the initial login procedure.

By the way I suggest you to follow this:

https://www.howtoforge.com/tutorial/ubuntu-openproject-installation/

Even if is a guide for an older distribution,  it still is fits. The only change I recommend is to set up correctly smtp settings after launching openproject configure or openproject reconfigure.

In my case though something went wrong because  I can't login with admin admin neither reset the password via bundler so I am struggling with that

good luck

RE: Can't access my OpenProject after installation - Added by Kirill Daybov over 5 years ago

Thank you for the link, it helped a great deal. I'll share my experience, maybe it'll help someone in the future.
I'm not sure what exactly helped but I did two things:
1. I think the problem was that I setup my prefix and server name incorrectly. But even when I did set it up, I wasn't able to access my OpenProject through myserver.name/myprefix. I was only able to access it through <myserverip>/myprefix.

2. There's something about the access to the server. Server administration is really not my strong side, but this is what happened. I tried to access my server and got an access denied. I then went to my server and logged in. After that I returned to my browser on a client machine, refreshed, and then I could access my OpenProject.

Hope it will help someone at some point.

RE: Can't access my OpenProject after installation - Added by Oliver Günther over 5 years ago

Hi Kirill,

the first error may be related to your listen.conf of Apache2. OpenProject will try to set it up correctly but depending on your environment and routes, this will not always be possible. You will need to configure it to listen on the public facing interfaces, and have your DNS set up correctly before you can use your.domain  within Apache2.

To rule out a misconfiguration of the internal server, please attach the recent Apache2 (/var/log/apache2/*) and OpenProject logs (/var/log/openproject/*) as well as your configuration setup from /etc/openproject/installer.dat (removing any passwords or other private information)

Best,

Oliver

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