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Internal error 500 when creating new work package

Added by Risheng Hu over 10 years ago

My OP installation information
OP Version: OpenProject 3.0.1 (PostgreSQL)
Plugins installed:

gem "openproject-plugins", git: "https://github.com/opf/openproject-plugins.git", :branch => "stable"
gem "openproject-pdf_export", git: "https://github.com/finnlabs/openproject-pdf_export.git", :branch => "stable"
gem "openproject-backlogs", git: "https://github.com/finnlabs/openproject-backlogs.git", :branch => "stable"
gem "openproject-translations", :git => 'https://github.com/opf/openproject-translations.git', :branch => 'stable'
gem "openproject-costs", git: "https://github.com/finnlabs/openproject-costs.git", :branch => "stable"
gem "openproject-meeting", :git => "https://github.com/finnlabs/openproject-meeting.git", :branch => "stable"
gem "openproject-documents", git: "https://github.com/opf/openproject-documents.git", :branch => "stable"
gem "openproject-my_project_page", :git => "https://github.com/finnlabs/openproject-my_project_page.git", :branch => "stable"
gem "openproject-help_link", git: "https://github.com/finnlabs/openproject-help_link.git", :branch => "stable"
gem "openproject-global_roles", git: "https://github.com/finnlabs/openproject-global_roles.git", :branch => "stable"

If I create a work package without type(supposed none) or select the type I created by myself, I will get below error message. But it works fine if I select the predefined type, such as Feature, Phase, Milestone etc. I am not sure it is bug or configuration problem, so I tried to get help here first. I don’t know Ruby at all, just a user to this great tool. Your help is appreciated.

ActionView::Template::Error (undefined method `attribute' for nil:NilClass):
    51: 
    52:   <div class="issue details">
    53:     <div class="meta">
    54:       <% attributes = work_package_show_attributes(work_package) %>
    55:       <div id="left" style="float:left; width:50%;">
    56:         <table class="attributes">
    57:           <% attributes[:left].each do |attribute| %>
  lib/redmine/hook.rb:73:in `block (2 levels) in call_hook'
  lib/redmine/hook.rb:73:in `each'
  lib/redmine/hook.rb:73:in `block in call_hook'
  lib/redmine/hook.rb:70:in `tap'
  lib/redmine/hook.rb:70:in `call_hook'
  lib/redmine/hook.rb:174:in `call_hook'
  app/helpers/work_packages_helper.rb:624:in `hook_attributes'
  app/helpers/work_packages_helper.rb:337:in `work_package_show_attribute_list'
  app/helpers/work_packages_helper.rb:348:in `work_package_show_attributes'
  app/views/work_packages/show.html.erb:54:in `_app_views_work_packages_show_html_erb__2598982522919351612_69976640548600'
  app/controllers/work_packages_controller.rb:65:in `block (2 levels) in show'
  app/controllers/work_packages_controller.rb:63:in `show'

Replies (7)

RE: Internal error 500 when creating new work package - Added by Risheng Hu over 10 years ago

I have tested the plugins one by one. Finally, I found it is caused by the cost plugin. If I disabled it then the work package creation works as it was.
I have assigned the permission to the role ‘manager’ and I have tried admin account as well, so I think it is not related to permission problem. I have also created the cost type.
The cost plugin worked once in my testing environment with version ‘dev’. In production, I used the ‘stable’ version instead of ‘dev’.

RE: Internal error 500 when creating new work package - Added by Tomáš Jukin over 10 years ago

I have same problem! When do you plan to fix this?

RE: Internal error 500 when creating new work package - Added by Deleted user over 10 years ago

Same problem here with stable (OP + plugins) deployment. Costs plugins produces the error!

[EDIT] I created a bug report: [[https://www.openproject.org/work_packages/7046]]

RE: Internal error 500 when creating new work package - Added by Simon nobody over 10 years ago

Hm I have the same problem in my production environment. Is any solution or work around to get out of it?

RE: Internal error 500 when creating new work package - Added by Paul Onwude over 10 years ago

Any hope of a resolution for this?

RE: Internal error 500 when creating new work package - Added by Hagen Schink over 10 years ago

Hi there,

please excuse the late reply!

We may continue the discussion on the ticket #7046.

Kind regards,
Hagen

Internal error occured - Added by aminul islam over 5 years ago

Hi all , I have made tasks/phase entries more than 1100 but when I try to enter new entries it gives an  internal error circular dependency..

Please find the attachment.Please help

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