Using Inbound Emails in Premium SaaS Tier

Added by Cassandra Zimmermann 3 days ago

Hello,

we'd like to try the inbound email service to create work packages. In the online guide it says that it's already configured (Configuring inbound emails - OpenProject).

To which address can I send my email? I currently receive notificiations via notifications@openproject.com But this seems to be a no-reply mail, I get an undeliverable back.

We host at Scaleway. Is there anything that needs to be configured? Or how do I know which mail to use as a recipient?

Thanks!

Kind regards

Cassandra

Replies (2)

RE: Using Inbound Emails in Premium SaaS Tier - Added by Alexander Stock 3 days ago

Hi Cassandra,

The easiest way to find the email address of your OpenProject instance is to look in your email inbox: Select any notification email you have received from OpenProject and click 'Reply'. The reply address contains an ID. The entire address, including the ID, is your instance email address.

Example:

Best,
Alexander

PS: I sent you a separate email via our Enterprise support channel because our Enterprise SaaS infrastructure works a bit different in this case. This is most likely why you received an error message back.

RE: Using Inbound Emails in Premium SaaS Tier - Added by Cassandra Zimmermann about 10 hours ago

thanks, now it worked!

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