# Begin of the insertionUser ProblemEnd of the insertion Begin of the deletion Element/Matrix integration for OpenProjectEnd of the deletion

## User

Begin of the insertion_What persona, persona segment, or customer type experiences the problem most acutely?_End of the insertion Begin of the deletion Targets OpenProject and Element/Matrix users.End of the deletion

Begin of the insertion* Project teams from the public sector that chose the openDesk collaboriation plattform
* Project teams in highly regulated industries with demanding requirements concerning data security and data privacy.
* Project teams from organizations that alreadyEnd of the insertion Begin of the deletion ## Problem

The user should be able toEnd of the deletion use Begin of the insertioneitherEnd of the insertion OpenProject Begin of the insertionorEnd of the insertion Begin of the deletion features such as Work packages, time logs, CRUD features inEnd of the deletion Element/Matrix Begin of the insertion(Open Source Evangelists)End of the insertion Begin of the deletion application through an integration/widget.End of the deletion

## Begin of the insertionProblemEnd of the insertion Begin of the deletion PainEnd of the deletion

Begin of the insertion* Team communicationEnd of the insertion Begin of the deletion The users have to log in to OpenProject instanceEnd of the deletion and Begin of the insertioncollaboration is spreat across different tools and channels.
* Chat tools lack workflow features. It is difficultEnd of the insertion Begin of the deletion navigate through few menusEnd of the deletion to Begin of the insertionreally ensureEnd of the insertion Begin of the deletion perform simple CRUD on work packages, time logs, projects etc. This could be simplified through bot interactions in Element/Matrix app through chats.

# Business Case

## Reach

_About how many users, customers or potential customers currently have this problem? (Low / Worst Case)_

> Low: OpenProject user base

## Impact

_Among relevant customers or prospects, how much value do they get fromEnd of the deletion a Begin of the insertionprocess andEnd of the insertion Begin of the deletion comprehensive solutionEnd of the deletion to Begin of the insertiontrack process.
* Ticketing tools don'tEnd of the insertion Begin of the deletion this problem? (Conservative case)_

> It wouldEnd of the deletion allow Begin of the insertionfor a fluent communication.
* Information is duplicated.End of the insertion Begin of the deletion Element/Matrix users to onboard to OpenProject applications. So the target would Element/Matrix users plus the existing OpenProject users.End of the deletion

## Begin of the insertionPainEnd of the insertion Begin of the deletion ConfidenceEnd of the deletion

Begin of the insertion* UsersEnd of the insertion Begin of the deletion _WhatEnd of the deletion are Begin of the insertionasked inEnd of the insertion the Begin of the insertionchatEnd of the insertion Begin of the deletion top risk factors that could inhibit our abilityEnd of the deletion to Begin of the insertiondo something. ItEnd of the insertion Begin of the deletion deliver this solution? Please consider how we can mitigate these risks._

> Availability of well documented widgets and plugins scaffolding code base for Element/Matrix. 

## Urgency and Priority

_WhatEnd of the deletion is Begin of the deletion the relative priority of this opportunity in your backlog? What tradeoffs must you make? Is there aEnd of the deletion hard Begin of the deletion deadline or could this wait?_

> Add this valueEnd of the deletion to Begin of the insertiontrack ifEnd of the insertion Begin of the deletion the custom field and deleteEnd of the deletion this Begin of the insertionhas been done. Esspecially for a third party.
* The user always have to search in multiple places
* Mail
* Chat
* Ticketing systemEnd of the insertion Begin of the deletion section.End of the deletion

Begin of the insertion# Business Case

End of the insertion ## Solution

_How do we solve the user’s problem. What is our “pain killer”? What must we achieve in the first version of the solution in order to achieve value for the user?_

* Begin of the insertionIntegration into [Matrix Hookshot](https://github.com/matrix-org/matrix-hookshot) (similar to GitHub and GitLab)End of the insertion Begin of the deletion ....End of the deletion
* Begin of the insertion OAuth authentication process

End of the insertion Begin of the deletion


End of the deletion ## Out of Scope for the MVC

_What should NOT be in the minimal viable change, and can be considered for future iterations? Why? Please order them by importance._

* Begin of the insertionTime tracking
* Pushing notifications from OpenProject to Element
* Opening a work package inside of ElementEnd of the insertion Begin of the deletion ...End of the deletion

## Differentiation

_What do you believe will differentiate us from the current experience or competitive experiences?_

* Begin of the insertionThere are other applications that already do this.End of the insertion Begin of the deletion ...End of the deletion

## Next iteration

_What is the next solution that would allow us to release meaningful customer value quickly?_

* Subscription to OpenProject notifications in Element/Matrix app through webhooks Begin of the insertion
* Adding a user to a channel gives the user the needed permissions in a corresponing OpenProject project.
* Creating a project automatically creates a channel
* Adding, removing a project member in OpenProject adds/removes members from the Matrix channel.End of the insertion

# Launch and Growth

## Measures

_How will you know you solved the problem? Please list measurable, quantitative indicators (preferred) or qualitative ways you plan on assessing the solution?_

* Begin of the insertion1000 installations within one quarter.
* The Element team decides to use OpenProject for project management
* We use it internally at OpenProject
* We use it at the openDesk projectEnd of the insertion Begin of the deletion ...End of the deletion

## Messaging

_If you were to write a press release, how would you describe the value to customers?_

<figure class="table op-uc-figure_align-center op-uc-figure"><table class="op-uc-table"><tbody><tr class="op-uc-table--row"><th class="op-uc-table--cell op-uc-table--cell_head"><p class="op-uc-p">Headline</p></th><td class="op-uc-table--cell"><p Begin of the insertionclass="op-uc-p">Element and OpenProject launched an integration</p></td></tr><trEnd of the insertion Begin of the deletion class="op-uc-p"></p></td></tr><trEnd of the deletion class="op-uc-table--row"><th class="op-uc-table--cell op-uc-table--cell_head"><p class="op-uc-p">First Paragraph</p></th><td class="op-uc-table--cell"><p Begin of the insertionclass="op-uc-p">The Element Hookshot now supports OpenProjec.t This allows project teams to easily create tasks from chat messages.</p></td></tr><trEnd of the insertion Begin of the deletion class="op-uc-p"></p></td></tr><trEnd of the deletion class="op-uc-table--row"><th class="op-uc-table--cell op-uc-table--cell_head"><p class="op-uc-p">Customer Quote</p></th><td class="op-uc-table--cell"><p Begin of the insertionclass="op-uc-p">"I always missed the ability to create tasks from my chat integration. With the new integration I can now easily create task from Element without leaving my chat application."</p></td></tr></tbody></table></figure>End of the insertion Begin of the deletion class="op-uc-p"></p></td></tr></tbody></table></figure>End of the deletion

## Go to market

_How are you planning on getting this into users&#39; hands?_