**As** Begin of the insertionanEnd of the insertion Begin of the deletion aEnd of the deletion IT employee
**I want to** connect my ticket system Begin of the insertion(Znuny, Zammad, ...)End of the insertion and my Begin of the insertionproject managementEnd of the insertion Begin of the deletion pmEnd of the deletion system Begin of the insertion(OpenProject)End of the insertion
**so that** I can bridge the gap between daily Begin of the insertionsupportEnd of the insertion business and Begin of the insertionmore complexEnd of the insertion organisational change initiatives

**Acceptance criteria**

* Ticket-Agent can link a ticket with a project and vice versa
* Ticket-Agent can add a ticket as a work package in an OpenProject project
* We get a lot of tickets that have to be solved by a project team and not by an IT service agent. Project teams are interdisciplinary and thus not everybody is a user of our ticketing systems. Our IT-Service employees want to "dispatch these tickets as a Begin of the insertionto-doEnd of the insertion Begin of the deletion todoEnd of the deletion into the project that can Begin of the insertionactuallyEnd of the insertion Begin of the deletion acutallyEnd of the deletion taking care of it".

The seamless integration between project management and service management is a key factor new employees that used Atlassian products before are missing.

<img class="op-uc-image op-uc-image_inline" src="/api/v3/attachments/51104/content">

I would suggest starting with integrations for Znuny (OTRS-Fork) and Zammad. These two are on premise open source ticketing systems from Germany and thus probably quite popular amongst OpenProject Enteprise customers.