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Content

Updated by Gerrit B. over 2 years ago

**As** a IT employee
**I want to** connect my ticket system and my pm system
**so that** I can bridge the gap between daily business and organisational change initiatives

**Acceptance criteria**

* IT-Agent can link a ticket with a project and vice versa
* IT-Agent can add a ticket as a work packag in an OpenProject project
* We get a lot of tickets that have to be solved by a project team and not by an IT service agent. Project teams are interdisciplinary and thus not everybody is a user our ticketing systems. Our IT-Service employees want to "dispatch these tickets as a todo into the project that can acutally taking care of it".

The seamless integration between project management and service management is a key factor new employees that used Atlassian products before are missing.

<img class="op-uc-image op-uc-image_inline" src="/api/v3/attachments/51104/content">

I would suggest starting with integrations for Znuny (OTRS-Fork) and Zammad. These two three are on premise open source ticketing systems from Germany and thus probably quite popular amongst OpenProject Enteprise customers.

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