To avoid confusion, improve the user experience and reduce the workload for support (only small effect) <mention class="mention" data-id="3762" data-type="user" data-text="@Robin Wagner">@Robin Wagner</mention> and I propose the following changes:

Current situation: Basically, there are three cases (from a user&#39;s perspective):

* user forgot his/her password
* user forgot or misspelled his/her password and gets blocked temporarily
* user has been locked permanently by an admin

The current situation and the &quot;process&quot; can be found in this overview, as well as the proposed solution Begin of the insertion(**desiredEnd of the insertion Begin of the deletion (desiredEnd of the deletion changes marked with dotted box in the lower Begin of the insertiondisplay**):End of the insertion Begin of the deletion display): End of the deletion

<figure class="image op-uc-figure" style="width:75%;"><div class="op-uc-figure--content"><img class="op-uc-image" src="/api/v3/attachments/20830/content"></div></figure> Begin of the insertion

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End of the deletion **Acceptance criteria**

_(&quot;Optional&quot; points can be dropped if the implementation effort would exceed the benefits)_ Begin of the insertion

End of the insertion Begin of the deletion

End of the deletion * Change error message for wrong password and for temporary block to: 
Begin of the insertion_&quot;InvalidEnd of the insertion Begin of the deletion &quot;InvalidEnd of the deletion username or Begin of the insertionpassword._End of the insertion Begin of the deletion password.End of the deletion
Begin of the insertion_ForEnd of the insertion Begin of the deletion If your credentials are correct, your account may have been blocked due to multiple failed login attempts. If so, it will be unblocked automatically in a short time.
ForEnd of the deletion questions please contact your Begin of the insertionadministrator.&quot;_End of the insertion Begin of the deletion administrator.&quot;End of the deletion
* Optional: Add link to the password reset screen, like so: Begin of the insertion_&quot;InvalidEnd of the insertion Begin of the deletion &quot;InvalidEnd of the deletion username or password. \[Click here if you forgot your Begin of the insertionpassword.\]_End of the insertion Begin of the deletion password.\]End of the deletion &lt;br&gt; Begin of the insertion_If ...&quot;_End of the insertion Begin of the deletion If ...&quot;End of the deletion
* Optional: Change error message for permanently locked users to:
Begin of the insertion_&quot;YourEnd of the insertion Begin of the deletion &quot;YourEnd of the deletion account has been locked by an Begin of the insertionadministrator._End of the insertion Begin of the deletion administrator.End of the deletion
Begin of the insertion_ForEnd of the insertion Begin of the deletion ForEnd of the deletion questions please contact your Begin of the insertionadministrator.&quot;_End of the insertion Begin of the deletion administrator.&quot;End of the deletion
* Optional: Unify behavior of the application after having entered an email address for password reset: Redirect to sign in page also for non-existing (i.e. unknown) email addresses
* When a user who has been permanently locked tries to reset his/her password send this email instead of the password reset email:
&quot;Your account has been permanently locked. For questions please contact your administrator&quot;
* Optional: Option for administrators to enter some form of contact details for contacting the admin
* When a user who has been blocked temporarily resets his/her password he/she should be able to log in with the new password (currently user the block is not lifted when resetting the password) Begin of the insertion

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End of the deletion ### Current situation

<figure class="image op-uc-figure"><div class="op-uc-figure--content"><img class="op-uc-image" src="/api/v3/attachments/20367/content"></div></figure>