Our current incoming email guide is quite technical / hard to use.

We should create a guide that is more user-friendly. Begin of the insertion

* [ ] are the attributes case-sensitive? (<mention class="mention" data-id="#32251" data-type="work_package" data-text="#32251">#32251</mention> , <mention class="mention" data-id="#32513" data-type="work_package" data-text="#32513">#32513</mention> , [https://app.hubspot.com/live-messages/5842801/inbox/743518159#reply-editor)](https://app.hubspot.com/live-messages/5842801/inbox/743518159#reply-editor))
* [ ] how do I know if my email went through? (delay of 10 minutes, maybe changed by now by <mention class="mention" data-id="#33215" data-type="work_package" data-text="#33215">#33215</mention> or <mention class="mention" data-id="#21777" data-type="work_package" data-text="#21777">#21777</mention> ; at the moment no response, maybe changed by now by <mention class="mention" data-id="#35823" data-type="work_package" data-text="#35823">#35823</mention> )
* [ ] what should an email look like? (see FAQ and/or respective email template in HubSpot)
* [ ] _add examples_
* [ ] ...End of the insertion