# Feature OP-20640 - Notify admins when emails cannot be delivered

Project: OpenProject
Status: new
URL: https://community.openproject.org/work_packages/OP-20640

## Planning

| Attribute | Value |
| --- | --- |
| Date |  |
| Priority | Medium |
| Target versions | Wish List |
| Sprint |  |
| Backlog bucket |  |
| Votes | 1 |
| List |  |
| Roadmap |  |
| Relevance |  |

## OPEN POINTS / FEEDBACK

_No work packages_

## Features and Chunks

_No work packages_

## Bugs and other work packages

_No work packages_

## Technical Details

| Attribute | Value |
| --- | --- |
| Module | Modules and project features / Email notifications, Administration |
| Feature Flag |  |
| Requires doc change | No |
| Enterprise plan |  |

## Details

| Attribute | Value |
| --- | --- |
| Pull preview |  |
| Mockups |  |
| Found in mobile app version |  |
| Follow-up feedback e-mail |  |
| Accessibility | No |

## People

| Attribute | Value |
| --- | --- |
| Assignee |  |
| Accountable |  |
| Product manager |  |
| Developers |  |
| Designer |  |
| Ordered by |  |
| Signed off by |  |
| Interest by |  |

## Estimates and progress

| Attribute | Value |
| --- | --- |
| PD (min) |  |
| PD (max) |  |
| Work |  |
| Labor costs |  |

## Description

**As** an admin  
**I want to** be notified of e-mail sending issues for e-mails sent to individual users  
**so that** I can investigate why one of my colleagues does not receive e-mails (bounce codes, suppressed e-mail address..)

**Acceptance criteria**

*   Admin receives some kind of notification (e-mail, in-app) if e-mails cannot be sent to other users.
    

**Technical notes**

*   Maybe it would be sufficient to display bounce codes and their description in a notification to the admins?
    
*   Could be working similar to health check notifications we already use for storages?
    

**Permissions and visibility considerations**

*   Global admins
    

**Translation considerations**

*   _Key terms and phrases in the key languages_ 
    

**Out of scope**

*   <br>
    

_Set the_ **To be informed/consulted teams** _field to include all teams necessary to be informed of the changes._