# Bug JIM-235 - Jira Importer fails with long import Project: Stream Jira to OpenProject data Migrator Status: closed URL: https://community.openproject.org/work_packages/JIM-235 ## Open points _No work packages_ ## Details | Attribute | Value | | --- | --- | | Date | | | Priority | Medium | | Module | Integrations / Jira | | Target versions | | | Observed in versions | 17.7.0 | | Sprint | | | Backlog bucket | | | Bug found in version (deprecated) | 17.7.x | | Requires doc change | No | | Accessibility | No | | Pull preview | | | List | | | Labels | | ## People | Attribute | Value | | --- | --- | | Assignee | | | Accountable | | | Product manager | | | Developers | | | Designer | | | Ordered by | | | Signed off by | | | Interest by | | ## Planning | Attribute | Value | | --- | --- | | Relevance | | ## Costs | Attribute | Value | | --- | --- | | Votes | | | Work | | | Labor costs | | ## Description ### Steps to reproduce 1. Setup integration with Jira Data Center in the Import section of Administration UI 2. Create new import 3. Fetch instance meta data 4. Select a large project for import. In our case: -  1 project 145201 issues 14 statuses 6 types 5. Click "Import" and wait. ### What is the buggy behavior? - The import fails with the error: "Failed to connect to Jira server: Could not resolve hostname 'dev1-agile-jira.ciena.com' " **Note:** this very combination of OpenProject instance and Jira instance was used multiple times to successfully import smaller projects. But every attempt to import the large one fails. ### What is the expected behavior? 1. Project import succeeds ### **Logs** {"log":"I, [2026-08-28T11:19:55.871554 #7]  INFO -- : [ActiveJob] [Import::JiraFetchAndImportProjectsJob] [f422882e-a6ab-435e-a3b6-aea2428f54a2] Performing Import::JiraFetchAndImportProjectsJob (Job ID: f422882e-a6ab-435e-a3b6-aea2428f54 a2) from GoodJob(default) enqueued at 2026-08-28T11:19:55.779209877Z\\n","stream":"stdout","time":"2026-08-28T11:19:55.87197148Z"} {"log":"I, [2026-08-28T11:19:55.881133 #7]  INFO -- : [ActiveJob] [Import::JiraFetchAndImportProjectsJob] [f422882e-a6ab-435e-a3b6-aea2428f54a2] [Import::JiraFetchProjectsJob] [319525c4-7f62-4a3d-a423-8afe47e462a3] Performing Import::Jir aFetchProjectsJob (Job ID: 319525c4-7f62-4a3d-a423-8afe47e462a3) from GoodJob(default)\\n","stream":"stdout","time":"2026-08-28T11:19:55.881469799Z"} {"log":"E, [2026-08-28T11:28:04.378066 #7] ERROR -- : [ActiveJob] [Import::JiraFetchAndImportProjectsJob] [f422882e-a6ab-435e-a3b6-aea2428f54a2] [Import::JiraFetchProjectsJob] [319525c4-7f62-4a3d-a423-8afe47e462a3] Error performing Impor t::JiraFetchProjectsJob (Job ID: 319525c4-7f62-4a3d-a423-8afe47e462a3) from GoodJob(default) in 488496.34ms: Import::JiraClient::ConnectionError (Failed to connect to Jira server: Could not resolve hostname 'dev1-agile-jira.ciena.com'):\\ n","stream":"stdout","time":"2026-08-28T11:28:04.378256497Z"} {"log":"app/services/import/jira\_client.rb:297:in 'Import::JiraClient\#get\_response'\\n","stream":"stdout","time":"2026-08-28T11:28:04.378305688Z"} {"log":"app/services/import/jira\_client.rb:283:in 'Import::JiraClient\#get'\\n","stream":"stdout","time":"2026-08-28T11:28:04.3783151Z"} {"log":"app/services/import/jira\_client.rb:91:in 'Import::JiraClient\#issues'\\n","stream":"stdout","time":"2026-08-28T11:28:04.378321496Z"} {"log":"app/workers/import/jira\_fetch\_projects\_job.rb:119:in 'block in Import::JiraFetchProjectsJob\#sync\_project\_issues'\\n","stream":"stdout","time":"2026-08-28T11:28:04.378328381Z"} {"log":"app/workers/import/jira\_fetch\_projects\_job.rb:118:in 'Kernel\#loop'\\n","stream":"stdout","time":"2026-08-28T11:28:04.378335183Z"} {"log":"app/workers/import/jira\_fetch\_projects\_job.rb:118:in 'Import::JiraFetchProjectsJob\#sync\_project\_issues'\\n","stream":"stdout","time":"2026-08-28T11:28:04.378342175Z"} {"log":"app/workers/import/jira\_fetch\_projects\_job.rb:111:in 'block in Import::JiraFetchProjectsJob\#sync\_issues'\\n","stream":"stdout","time":"2026-08-28T11:28:04.37834825Z"} {"log":"app/workers/import/jira\_fetch\_projects\_job.rb:110:in 'Import::JiraFetchProjectsJob\#sync\_issues'\\n","stream":"stdout","time":"2026-08-28T11:28:04.378354678Z"} {"log":"app/workers/import/jira\_fetch\_projects\_job.rb:47:in 'Import::JiraFetchProjectsJob\#perform'\\n","stream":"stdout","time":"2026-08-28T11:28:04.378359919Z"} {"log":"app/workers/shared\_job\_setup.rb:59:in 'block in SharedJobSetup\#prepare\_job\_context'\\n","stream":"stdout","time":"2026-08-28T11:28:04.378365224Z"} {"log":"app/workers/shared\_job\_setup.rb:76:in 'SharedJobSetup\#with\_clean\_request\_store'\\n","stream":"stdout","time":"2026-08-28T11:28:04.378370532Z"} {"log":"app/workers/shared\_job\_setup.rb:55:in 'SharedJobSetup\#prepare\_job\_context'\\n","stream":"stdout","time":"2026-08-28T11:28:04.378376031Z"} {"log":"app/workers/import/jira\_fetch\_and\_import\_projects\_job.rb:38:in 'Import::JiraFetchAndImportProjectsJob\#perform'\\n","stream":"stdout","time":"2026-08-28T11:28:04.378381549Z"} {"log":"app/workers/shared\_job\_setup.rb:59:in 'block in SharedJobSetup\#prepare\_job\_context'\\n","stream":"stdout","time":"2026-08-28T11:28:04.378387087Z"} {"log":"app/workers/shared\_job\_setup.rb:76:in 'SharedJobSetup\#with\_clean\_request\_store'\\n","stream":"stdout","time":"2026-08-28T11:28:04.378399981Z"} {"log":"app/workers/shared\_job\_setup.rb:55:in 'SharedJobSetup\#prepare\_job\_context'\\n","stream":"stdout","time":"2026-08-28T11:28:04.37840611Z"} {"log":"I, [2026-08-28T11:28:04.413578 #7]  INFO -- : [ActiveJob] [Import::JiraFetchAndImportProjectsJob] [f422882e-a6ab-435e-a3b6-aea2428f54a2] Performed Import::JiraFetchAndImportProjectsJob (Job ID: f422882e-a6ab-435e-a3b6-aea2428f54a2) from GoodJob(default) in 488545.92ms\n","stream":"stdout","time":"2026-08-28T11:28:04.413750774Z"} ### Environment information **OpenProject installation type** - Docker compose **OpenProject version** - 17.7.2 **Browser** - [x] Chrome - [x] Firefox - [ ] Safari - [ ] Mobile Safari - [ ] Other (please specify) **Operating System** - [ ] Windows - [ ] Mac OS X - [ ] Mobile iOS - [ ] Mobile Android - [x] Linux (please specify distro) (OracleLinux 9) - [ ] Chrome OS - [ ] Other (please specify)