# Implementation ITSM-38 - Helpdesk: project mailbox settings

Project: Stream IT service management (ITSM)
Status: in development
URL: https://community.openproject.org/work_packages/ITSM-38

## OPEN POINTS

_No work packages_

## People

| Attribute | Value |
| --- | --- |
| Assignee | Eric Schubert |
| Designer |  |
| Developers | Eric Schubert |

## Technical details

| Attribute | Value |
| --- | --- |
| Target versions |  |
| Module |  |
| Requires doc change | No |

## Belongs to

_No work packages_

## Previous chunks

_No work packages_

## Next chunks

_No work packages_

## Estimates

| Attribute | Value |
| --- | --- |
| Effort (shirt size) |  |
| Work |  |

## Details

| Attribute | Value |
| --- | --- |
| Date |  |
| % Complete |  |
| Category |  |
| Priority | Medium |
| List |  |
| Pull preview |  |

## Description

As a project administrator

I want to connect my project's helpdesk email addresses

so that emails sent to them become work packages in my project and the senders get a reply from that address.

<br>

**Acceptance criteria**

*   <br>
    

**Technical notes**

*   <br>
    

**Permissions and visibility considerations**

*   _To whom is this feature visible?_
    
*   _When is it not visible?_
    

**Translation considerations**

*   _Key terms and phrases in the key languages_&nbsp;
    

**Out of scope**

*   <br>
    

_Set the_ **To be informed/consulted teams** _field to include all teams necessary to be informed of the changes._