# Task DOCU-99 - Create user-friendly guide for incoming emails

Project: Documentation
Status: new
URL: https://community.openproject.org/work_packages/DOCU-99

## Details

| Attribute | Value |
| --- | --- |
| Assignee |  |
| Date |  |
| Priority | Medium |
| Target versions | Wish List |
| Category |  |
| Labels |  |

## Description

Our current incoming email guide is quite technical / hard to use.

We should create a guide that is more user-friendly.

- [ ] are the attributes case-sensitive? (<mention class="mention" data-id="#32251" data-type="work_package" data-text="#32251">\#32251</mention> , <mention class="mention" data-id="#32513" data-type="work_package" data-text="#32513">\#32513</mention> , [https://app.hubspot.com/live-messages/5842801/inbox/743518159\#reply-editor)](https://app.hubspot.com/live-messages/5842801/inbox/743518159#reply-editor))
- [ ] how do I know if my email went through? (delay of 10 minutes, maybe changed by now by <mention class="mention" data-id="#33215" data-type="work_package" data-text="#33215">\#33215</mention> or <mention class="mention" data-id="#21777" data-type="work_package" data-text="#21777">\#21777</mention> ; at the moment no response, maybe changed by now by <mention class="mention" data-id="#35823" data-type="work_package" data-text="#35823">\#35823</mention> )
- [ ] what should an email look like? (see FAQ and/or respective email template in HubSpot)
- [ ] *add examples*
- [ ] ...